Terms of Service
These Terms of Service apply to all orders placed through the Sarah & Judy website. By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.
1. Scope
These Terms of Service apply to all sales of products offered through the Sarah & Judy website and supersede any previous terms unless otherwise agreed to in writing.
By completing your purchase, you confirm that you have read and accepted these Terms of Service in full.
2. Product Information
Sarah & Judy strives to ensure that all product descriptions, images, and information are accurate and up to date. However, occasional typographical errors or minor inaccuracies may occur.
Product images are provided for illustrative purposes only and may differ slightly from the actual product due to screen settings, lighting, or updates made by our suppliers.
Sarah & Judy is not liable for such variations.
3. Orders & Payment
Orders will only be processed after full payment has been successfully received.
Available payment methods may vary depending on your country or region.
Customers are responsible for reviewing the payment methods available to them before completing their purchase.
Sarah & Judy reserves the right to refuse or cancel any order in cases of suspected fraud, unauthorized activity, or unsuccessful payment.
4. Order Processing & Delivery
Estimated Delivery Times
- Order Processing: 2–4 business days
- Estimated Delivery: 6–14 business days, depending on the delivery destination.
Delivery times are estimates only and may be affected by circumstances beyond our reasonable control, including shipping carrier delays, customs inspections, or local conditions.
Shipping
Orders are shipped directly from our trusted fulfillment partners, the majority of whom are located in China.
By placing an order, you acknowledge and agree that your purchase may be shipped in multiple packages from different fulfillment locations.
Sarah & Judy is not responsible for delays caused by circumstances beyond our control.
5. Returns & Order Cancellations
Our return, exchange, and refund procedures are explained in detail in our Returns & Refund Policy, which forms part of these Terms of Service and is available on our website.
Once an order has entered processing, it can no longer be cancelled or modified.
6. Limitation of Liability
Sarah & Judy is not responsible for lost or damaged shipments once tracking information confirms successful delivery to the shipping address provided by the customer.
Customers are responsible for ensuring that all shipping information is accurate before placing an order.
Incorrect or incomplete shipping information may result in additional charges or the loss of an order without eligibility for a refund.
7. Intellectual Property
All content available on the Sarah & Judy website, including text, images, logos, graphics, website design, and other materials, is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or otherwise used without the prior written permission of Sarah & Judy.
8. Complaints
Any complaints should be submitted in writing to:
Email: info@sarahandjudy.com
We will carefully review every complaint and aim to respond within 5 business days.
9. Governing Law
These Terms of Service are governed by the applicable laws governing your purchase.
If a dispute arises, both parties agree to first make reasonable efforts to resolve the matter amicably. If a resolution cannot be reached, the dispute may be submitted to a court of competent jurisdiction in accordance with applicable law.
